1. Who this policy applies to

This policy explains how AAROHIS LLP (“AAROHIS”, “we”, “us” or “our”) handles personal information when you browse our website, create or use an account, place an order, or contact our team. It does not cover third-party websites or services that have their own privacy policies.

2. Information we may collect

Depending on how you use the website, we may collect:

  • Contact and delivery details, such as your name, email address, phone number and shipping or billing address.
  • Order details, including products ordered, delivery status and information needed to provide customer support.
  • Payment status and transaction references from payment providers. Payments are handled by the relevant payment provider; do not send us your card PIN, password or one-time passcode.
  • Information you choose to include in a message, review or support request.
  • Technical information sent by your browser or device, such as IP address, browser type and website activity, where collected through website logs or similar technologies.

Please do not send sensitive health information unless it is necessary to your request. If you choose to share such information, we will use it only to respond to that request or as otherwise permitted by law.

3. How we use information

We use relevant information to confirm and fulfil orders, arrange delivery, provide customer support, respond to enquiries, maintain and protect the website, prevent fraud or misuse, meet legal and accounting obligations, and communicate about an order or service you requested. We may use information for promotional messages only where permitted by law and applicable preferences.

4. When information is shared

We may share information with service providers who help operate our store, process payments, deliver orders, host or maintain the website, or provide customer support. We may also disclose information where required by law, to protect rights and safety, or in connection with a lawful business reorganization. We do not authorize service providers to use information for purposes unrelated to the services they provide to us.

5. Cookies and technical information

Our website or its service providers may use cookies or similar technologies to support site functions, such as keeping a cart or session working, and to understand website performance. You can manage cookies through your browser settings; disabling them may affect some website features.

6. Security and retention

We use reasonable measures intended to protect information against unauthorized access, loss or misuse. No method of transmission or storage is completely secure. We retain information for as long as reasonably needed for the purposes described in this policy, including order support, legal, tax and accounting requirements, and resolving disputes.

7. Your choices and requests

You may contact us to ask about, correct or update personal information associated with you, or to raise a privacy concern. We may need to verify your identity before acting on a request. Some information may need to be retained or processed to fulfil an order or meet legal obligations. Where we send promotional email, you can use the unsubscribe instructions in that message.

8. Children

Our website is intended for adults. If you are under 18, use the website and place orders with the involvement of a parent or legal guardian. Please contact us if you believe a child has provided personal information to us without appropriate involvement.

9. Changes to this policy

We may update this policy when our practices or legal requirements change. The latest version will be posted on this page.

10. Contact AAROHIS

For a privacy question or request, contact:

Email: info@aarohis.com
Phone: +91 92892 70198
Monday to Saturday, 9:00 AM–7:00 PM

AAROHIS LLP
Plot No. 667, Sector 7B
Faridabad, Haryana – 121006, India

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