Help with cancellations, incorrect or damaged orders, replacements and refunds.
To request cancellation, contact AAROHIS as soon as possible with your order number. We can cancel an order before it is dispatched. Once it has been dispatched, cancellation may no longer be possible; if the parcel is returned to us, we will review it before deciding the applicable refund under this policy and applicable law.
If AAROHIS cancels an order, any amount paid for that order will be refunded to the original payment method, subject to payment-provider processing.
Contact us within 3 days of delivery if you receive a wrong, damaged, defective, expired or incomplete product, or if the parcel appears tampered with. Please include your order number and clear photographs of the item, its packaging and the shipping label. We may ask for additional details so we can verify the issue.
For health, hygiene and product-safety reasons, opened or used supplements cannot generally be returned. An exception may be considered where the product is defective, damaged, expired, incorrect or otherwise covered by applicable consumer law. An eligible return must be approved by AAROHIS before it is sent back. Keep the item, label, invoice and original packaging until we respond.
Products damaged after delivery through misuse, products returned without prior approval, and requests raised outside the reporting period may not qualify for a return or replacement, subject to applicable law.
If a return is approved, we will explain the return or pickup process. Do not send a product to our office address unless our support team has confirmed that address for your return.
For an approved issue, AAROHIS may arrange a replacement, where available, or a refund as appropriate. Refunds for prepaid orders are normally sent to the original payment method. For cash-on-delivery orders, we will contact you to arrange an eligible refund through an available electronic payment method. We do not ask customers to share payment passwords, PINs or one-time passcodes to process a refund.
Once a refund is initiated, it may take approximately 3–7 business days to appear, depending on the bank, payment provider or payment method. If it has not arrived after that period, contact us with your order number.
Shipping or other charges, if any, will be handled in accordance with the circumstances of the issue and applicable law.
Email: info@aarohis.com
Phone: +91 92892 70198
Monday to Saturday, 9:00 AM–7:00 PM
AAROHIS LLP
Plot No. 667, Sector 7B
Faridabad, Haryana – 121006, India